Exchange / Refund / Return Policy

Return Policy

We take great pride in our reputation for quality, and our website contains detailed size charts for every item for your reference. We are 100% sure that you will love your Fitnessee purchases. But in the unlikely event you have any issues with your order, please email us via fitnesseeshop@gmail.com within 48 hours of receiving your items for eligibility & conditions.

We will provide you with an exchange for items only where:

  • Items are in saleable condition, in their original packaging with all tags still intact.
  • Items have not been worn, damaged, or washed.
  • We are notified within 48 hours upon receipt.
  • Items are sent back to us within 7 days from the date of receipt. A 20% restocking fee will be applied to any returns accepted after 7 days.

The customer is responsible for any return shipping costs and for obtaining tracking information, as Fitnessee is not responsible for any lost/missing returns. Tracking will be provided on returns via the returns portal.

As you can understand, for sanitary reasons, we are unable to return/refund personal products such as Lingerie, Hosiery, Bodysuits & Swimwear.

If you have received an incorrect or faulty item in your order, we sincerely apologize. We have strict quality assurance techniques to ensure this does not happen. If this is the case, simply send images of the incorrect/faulty items to fitnesseeshop@gmail.com, and we will resolve the matter for you urgently.

If you would like to cancel your order, you may do so within 24 hrs of placing your order. Because we are dedicated to getting your orders to you promptly, we cannot cancel the order outside of this time frame as it may already be on its way to you.

Shipping costs are non-refundable. Keep in mind any discounted items are ineligible for return or exchange.

Please refer to our Shipping Policy for information on order processing, transit times, and shipping rates.

If you have any questions or queries, please contact our dedicated customer service team via fitnesseeshop@gmail.com with your inquiry, and they will assist you further.

Return Address

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at fitnesseeshop@gmail.com and send your item to 4001 South Decatur Blvd, Ste 37-614, Las Vegas, NV 89103.

By placing an order with Fitnessee, the customer acknowledges and agrees to all our shipping/return policies, terms, and conditions.