Fitnessee Exchange / Refund / Return Policy

We take great pride in our reputation for quality, and our website contains detailed size charts for every item for your reference.

We are 100% sure that you will love your Fitnessee purchases. But in the unlikely event you have any issues with your order, please email us via within 48hrs of receiving your items for eligibility & conditions. 

We will provide you with an exchange or store credit for items only where: items are in saleable condition, in their original packaging with all tags still intact; items have not been worn, damaged, or washed; we are notified within 48 hours upon receipt; items are sent back to us within 7 days from the date of receipt.

Note we only offer exchange or store credit. 

As you can understand, for sanitary reasons, we are unable to return/refund personal products such as Lingerie, Hosiery, Bodysuits & Swimwear.

If you have received an incorrect or faulty item in your order, we sincerely apologize. We have strict quality assurance techniques to ensure this does not happen.

If this is the case, simply send images of the incorrect/faulty items to, and we will resolve the matter for you urgently. 

If you would like to cancel your order, you may do so within 24 hrs of placing your order. Because we are dedicated to getting your orders to you promptly, we cannot cancel the order outside of this time frame as it may already be on its way to you.

Please Note: We do not ship to PO Boxes.

Shipping costs are non-refundable or eligible for store credit.

Keep in mind any discounted items are ineligible for return or exchange.  

If you have any questions or queries, please contact our dedicated customer service team via with your inquiry, and they will assist you further.

Return Address

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at and send your item to

4001 South Decatur Blvd, Ste 37-614, Las Vegas, NV 89103


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.